Refund Policy
Last updated: October 27, 2026
Our 60-day money-back guarantee
We want you to feel the difference. If YUMORI is not right for you, you have 60 days from the delivery date to ask for a refund of the product price. You do not need to send the soap back.
How to request a refund
Email us at contact@yumoricare.com with your order number and a few words about your experience. Our team will confirm your request and process the refund to your original payment method.
- The guarantee applies once per customer and per household.
- Shipping costs are not refundable.
- Refunds are issued within 10 business days of confirmation. Depending on your bank, it may then take a few more days to appear on your statement.
- Refunds are made in the currency of the original purchase; any conversion fees charged by your bank are not covered.
Damaged or wrong items
If your order arrives damaged or if you received the wrong product, email us within 7 days of delivery with a photo. We will send a replacement free of charge or refund you.
Cancellations
Orders are prepared quickly. Write to us as soon as possible if you wish to cancel. Once an order has been prepared for shipping, it can no longer be cancelled, but the 60-day guarantee still applies.
Abuse and fraud
To keep this guarantee fair for everyone, we may refuse requests that show signs of abuse, such as repeated refund requests or orders placed with someone else’s payment details. We may also ask for additional information to confirm an order.
Product appearance
Natural ingredients can cause small variations in the color and texture of each bar. Colors may also look slightly different from one screen to another. These variations do not affect the quality of the soap.
Updates
We may update this policy from time to time. The version published on this page on the date of your order applies to that order.