Shipping Policy

Last updated: October 27, 2026

Where we ship

YUMORI currently ships to the United States and to a selection of other countries. The destinations available for your address are shown at checkout. If your country does not appear, we are not able to deliver there yet.

Order handling

Every order is prepared by our fulfillment partners within 1 to 3 business days. During promotions and holidays, preparation can take a little longer. You will receive an email as soon as your parcel leaves the fulfillment center.

Delivery time

Once shipped, most orders arrive within 6 to 12 business days. Weekends, public holidays and carrier delays are not included. These timeframes are estimates, not guarantees, and can vary with your location and the local postal service.

Shipping costs

Shipping costs depend on your destination and the size of your order. The exact amount is displayed at checkout before you pay. For orders delivered in the United States, no import duties are charged on delivery.

Tracking your parcel

Your shipping confirmation email contains a tracking number. Tracking details usually appear within 1 to 3 business days after shipment. You can follow your parcel at any time on our Track Your Order page. Can’t find the email? Check your spam or promotions folder, then write to us at contact@yumoricare.com.

Lost or undelivered parcels

If your tracking has not moved for 10 business days, or if your parcel is marked as delivered but you cannot find it, contact us. After checking with the carrier, we will send a replacement or issue a refund.

Address accuracy

Please double-check your shipping address before confirming your order. If you spot a mistake, email us right away — we will correct it if the parcel has not been prepared yet. We are not responsible for parcels sent to an address entered incorrectly at checkout; if such a parcel comes back to us, we will refund the product price.

Changes and cancellations

Need to change or cancel your order? Email us as soon as possible with your order number. We do our best to help, but once an order has been prepared for shipping it can no longer be changed or cancelled. You remain covered by our 60-day guarantee.

Events beyond our control

YUMORI cannot be held responsible for delays caused by carriers, customs, extreme weather, strikes or any other event outside of our control. We will keep you informed and help you as quickly as we can.

Questions

Our team answers Monday to Friday, usually within one business day: contact@yumoricare.com.